Bainistíocht Maoirseacht

Brief Overview
This is a practical programme giving participants a clear guide to supervising and managing staff.  You will learn how to deal with people in a positive manner and understand the principles of high performance management.

Target Audience (Who should do this course?)
Anyone involved in or planning to undertake a Supervisory position 

Key Learning Objectives (why should someone do this course?)
• Develop a clear understanding of the role of the Supervisor
• Develop an awareness of one’s own Supervisory Management style and its impact on team members
• Develop positive communication and interpersonal skills
• Understand how to motivate staff and get the most from them
• Understand how to manage poor performers

Course Outline / Content

Introduction to Supervisory Management
• Key principles
• People management challenges
• The role of the Supervisor
• Staff Motivation
• Introduction to Performance Management
• The various styles of Supervision and Management

Key Skills
• Communication Skills
• Understanding assertiveness
• Techniques to be more assertive
• Delegation

Performance Management
• Planning for performance
• Setting Expectations and Goals
• Performance Development
• Giving effective feedback  - Key Principles
• Constructive criticism and praise
• Performance Improvement Discussion & Essential Steps
• When to develop and write a Performance Improvement Plan (PIP)
• Understanding the principles of effective discipline
• Conducting effective performance appraisals 

This course will run on the 11th & 12th October, 9:30am to 5:00pm each day.

	Dáta	Ainm An Chúrsa	Láthair	Fad	Costas	Áit
	11ú Deireadh Fomhair 2010	Bainistíocht Maoirseacht	Cill Áirne	2 lá	€199.00	Yes

Clárú don Chúrsa

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