Bainistíocht Pearsanta

Course Outline

The programme will be delivered over 4 days incorporating the following module segments:

Leadership

·        My managing people challenges

·        What is meant by leadership? 

·        Situational leadership

·        My leadership style and its impact

·        Introduction to motivation

·        The impact the manager has on motivation – my behaviour and its effect

·        Managing different performance levels

·        Introduction to Performance Management

Performance Planning

·        Performance Planning – Setting Expectations and Goals

·        Communicating performance standards

·        Setting SMART objectives

Performance Feedback

·        Giving effective feedback  - Key Principles

·        Scripting feedback

·        Constructive criticism and praise

·        The Prime Directive – key principles of interaction

·        Performance Improvement Discussion & Essential Steps

·        When to develop and write a Performance Improvement Plan (PIP)

Performance Development  

·        Performance Development

·        Who is responsible for Development?

·        How adults learn

·        Where training and development fits in

·        Identification of training needs

·        Creating a Personal Development Plan

·        Communication Skills

·        Organisational communications

·        Coaching – A tool for development

·        Delegation – A tool for development

Performance Review

·        Performance Appraisal

·        Objectives of Appraisal

·        The Alps Electric Appraisal Process

·        Planning and conducting the appraisal

·        Tips for writing effective reviews

Building Effective Relationships

·        The importance of good working relationships

·        Respect and value diversity

·        Effective networking

·        The role of trade unions

·        Conflict resolution and mediation skills

·        Effective problem solving

Legislation, Regulation and Policy

·        Overview of Employment Law

·        Overview of Safety, Health and Welfare legislation

·        Employment equality and diversity

Assessment

Participants will be assessed on the Learning Outcomes throughout this programme and those who achieve the appropriate standard will be awarded a FETAC Level 6 Minor Award in Managing People. Candidates will be required to maintain a Learning Log throughout the programme with evidence to support the application of learning.  This learning log will be formally assessed for FETAC accreditation. 

TRAINER PROFILE

Mary Ann McDonagh, BBS, MBSHRM, FCIPD

Qualifications and Experience:

· BBS Hons. Business Studies

oMajor: Personnel Management, Minor: Law

·Masters in Business Studies in Human Resource Management (2.1)

· Diploma in Return on Investment of Training (Dr. Jack Phillips)

· Certificate in Mediation (MII approved)

· Diploma in Managing Networks

· Currently undertaking a PhD with the University of Limerick

·Chartered Fellow of the Chartered Institute of Personnel and Development

Mary Ann has over 10 years experience in industry, having held a number of Senior HR Management positions within large multinational organisations.  She started Payback Solutions Ltd. in 2002 and has developed and implemented a broad range of training programmes, facilitation and consultancy services to a wide variety of industries.  Mary Ann has delivered performance management training across the globe including Asia, Australia, US and Europe.   

She specializes in Interview Skills, Performance Management, Bullying & Harassment, Employment Law, Personal Effectiveness & People Management training.  Mary Ann is on the approved panel of consultants with the Equality Authority delivering training, facilitation and consultancy under the “Equality at the level of the Enterprise” grant scheme.  Her work also includes group facilitation for a variety of organisations including Killarney Training Network and Failte Ireland Tourism Learning Network. 

Mary Ann recently completed the Mediators Institute of Ireland approved Certified Mediation Training Programme and is currently expanding her work into the field of conflict mediation. 

	Dáta	Ainm An Chúrsa	Láthair	Fad	Costas	Áit
	18ú Lúnasa 2010	Bainistíocht Pearsanta	Cill Áirne	Lá amháin	€100.00	No

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