Persuasive Communications Programme

	Date	Programme Name	Venue	Duration	Members Fee	Non Members	Places
	28 September 2010	Persuasive Communications Programme	Killarney	1 Day	€100.00	€200.00	No

Closing Date for booking for this course is 27 September 2010

PROGRAMME OUTLINE

Payback Solutions will always conduct a planning meeting with the client to understand and agree the following:

1.      The Business Objectives:  Why do this programme?  What is the required impact on the business?

2.      The Learning Objectives:  What will participants learn from the programme?  What will they do differently? 

3.      Customisation:  Agree key themes for role plays, case studies etc to ensure programme is relevant to the business.  Understand the People Management systems that are in place and ensure that these are stitched in to the programme. 

Persuasive Communications Programme

·        Key principles

·        My people management challenges

·        The Performance Management Cycle

·        How I currently manage the performance of my excellent , good and poor performers

·        The impact the manager has on motivation – self-fulfilling prophecy

Key People Management Skills  

·        Communication Skills

·        Active Listening

·        Effective use of questions

·        Skill building exercises and role plays

·        Understanding assertiveness

·        Techniques to be more assertive

·        Skill building exercises / role plays

·        Key Principles of Interaction

·        Dignity at Work and the role of the Supervisor

·        Understanding conflict

Giving Feedback Effectively

·        Giving effective feedback  - Key Principles

·        Constructive criticism and praise

·        How to hold a Performance Improvement Discussion

·        Role plays to build skills

EVALUATION & CERTIFICATION OF TRAINING

Mary Ann will work towards the achievement of the identified business and learning objectives.  Evaluations using Kirkpatrick four levels will instil the transfer of learning, and can be included as part of the process.  Mary Ann can also build ROI into the programme if considered valuable and appropriate by the client.  ROI will incur an additional cost. 

Payback Solutions can offer FETAC Certification.  This will involve matching programme content to the learning outcomes in the FETAC module descriptor.  FETAC certification for a component award incurs an additional €40 per person fee for accreditation. 

TRAINER PROFILE

Mary Ann McDonagh, BBS, MBSHRM, FCIPD

Qualifications and Experience:

·        BBS Hons. Business Studies

o       Major: Personnel Management, Minor: Law

·        Masters in Business Studies in Human Resource Management (2.1)

·        Diploma in Return on Investment of Training (Dr. Jack Phillips)

·        Certificate in Mediation (MII approved)

·        Diploma in Managing Networks

·        Currently undertaking a PhD with the University of Limerick

·        Chartered Fellow of the Chartered Institute of Personnel and Development

Mary Ann has over 10 years experience in industry, having held a number of Senior HR Management positions within large multinational organisations.  She started Payback Solutions Ltd. in 2002 and has developed and implemented a broad range of training programmes, facilitation and consultancy services to a wide variety of industries.  Mary Ann has delivered performance management training across the globe including Asia, Australia, US and Europe.    

She specializes in Interview Skills, Performance Management, Bullying & Harassment, Employment Law, Personal Effectiveness & People Management training.  Mary Ann is on the approved panel of consultants with the Equality Authority delivering training, facilitation and consultancy under the “Equality at the level of the Enterprise” grant scheme.  Her work also includes group facilitation for a variety of organisations including Killarney Training Network and Failte Ireland Tourism Learning Network. 

Mary Ann recently completed the Mediators Institute of Ireland approved Certified Mediation Training Programme and is currently expanding her work into the field of conflict mediation. 

Programme Registration

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